Refund and Return Policy of Starbunapo

Effective Date: November 28, 2024
Address: 142 Judges Branch Rd, Urbana, Missouri (MO), 65767
Phone Number: (417) 993-5648
Email: [email protected]
Website: https://starbunapo.com/

At Starbunapo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure a smooth and hassle-free experience. Please read the following policy carefully before making a return or refund request.

1. Return Policy

1.1. Eligibility for Returns

  • You may return items within 14 days of receiving your order.
  • The product must be in its original condition, unused, with all tags intact and in the original packaging.
  • We accept returns for items purchased only from https://starbunapo.com/.

1.2. Non-Returnable Items
The following items are non-returnable:

  • Custom or personalized products
  • Items marked as final sale or clearance

1.3. How to Return

  • To initiate a return, please contact us at [email protected] with your order number, product details, and reason for return.
  • After receiving your return request, we will provide a Return Authorization (RA) number and instructions for the return process.
  • The customer is responsible for return shipping costs unless the item was defective or damaged upon arrival.

1.4. Return Shipping

  • Please return the item to the address provided in the RA instructions.
  • For your protection, we recommend using a traceable and insured shipping method. Starbunapo is not responsible for lost or damaged returns.

2. Refund Policy

2.1. Eligibility for Refunds

  • Refunds are processed once the returned item is received and inspected.
  • You will be refunded the purchase price minus any applicable shipping fees and restocking fees.

2.2. Refund Processing

  • Refunds are credited to the original payment method used at the time of purchase.
  • The processing time for refunds is typically 5–7 business days after receiving and inspecting the return.
  • If your return is approved, you will receive a confirmation email detailing the refund.

2.3. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, please check your bank account and contact your credit card company or payment provider, as there may be delays before the refund is posted.
  • If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

3. Defective or Damaged Items

3.1. If your item arrives defective or damaged, please notify us immediately at [email protected]. We will work to resolve the issue by offering a full refund, replacement, or exchange based on your preference.
3.2. We may request photographs of the damaged product to assess the situation.

4. Exchange Policy

4.1. We currently do not offer direct exchanges. However, you can return the item and place a new order for the correct size or style.
4.2. All returned items are subject to the return policy outlined above.

5. How to Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact our customer support team:
Email: [email protected]
Phone: (417) 993-5648

6. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for shopping at Starbunapo. We value your trust and strive to ensure your satisfaction with every purchase. For more information, please visit our official website: https://starbunapo.com/.

We encourage you to keep a copy of this policy for your records.